Fair refund wording without promising impossible recovery results.

If software does not work as reasonably described for a supported use case, the customer should contact support with order details and a non-sensitive description of the issue. High Caliber should try to help first, then review refund options where appropriate.

• Recovery tools cannot guarantee that every file, record, message, photo, branch, note, or unsupported item will be recoverable.
• Known unsupported cases should be explained before purchase wherever practical.
• Customers should keep backups and should not overwrite original data while testing exports.
• Refund handling must follow the final commerce-provider route and applicable consumer rights.

Product pages should offer clear supported/unsupported case wording, demos, screenshots, compatibility guidance, or pre-purchase questions where that helps a customer decide safely.

Where a product has a preview, trial, sample report, or compatibility-check route, the refund policy should refer customers to that route before purchase.

If optional paid modules, subscriptions, renewals, or upgrade entitlements are added later, cancellation wording must match the actual provider setup, entitlement rules, customer account route, and final legal review. No subscription, billing, or entitlement system is connected in this local scaffold.